If you wish to proceed with selling through our website, we require proof of purchase of the e-Bike to prove you are the owner. This can be in the form of a paper receipt or email order confirmation. If you have difficulty obtaining this please contact us and we can advise alternative proof. In certain cases we may need copies of ID to confirm ownership.

Private Seller listings:
We charge a tiered success fee based on the final sale price of your eBike. This fee is deducted from the balance paid to you after the sale.

Our fees are:

• Less than £1,000: 14%
• £1,000–£1,500: 13%
• £1,501–£2,500: 12%
• £2,501 or more: 11%

Guaranteed Option:
There are no fees or charges.

Cash Option:
There are no fees or charges.

Payment is made via bank transfer only.

Private Seller listings (applicable for sales completed from 31/05/26)
For first-time sellers, your payout will be released 10 working days after the eBike has been delivered to, or collected by, the buyer.

For repeat sellers, your payout will be released within 4 working days after delivery or collection.

This allows time for the buyer to receive and inspect the eBike under our Buyer Protection process and helps ensure the transaction is completed smoothly for both buyer and seller.

It also allows time for courier confirmation, payment settlement, security checks, and any dispute or fraud prevention checks that may be required by eBikeBuyer or third-party payment providers.

Some issues, such as battery charging problems, missing accessories, motor assistance faults, or courier-related queries, may not be identified immediately. The payout release period gives us enough time to handle these situations fairly before releasing funds.

Longer first-time payout times also help support a safer marketplace by reducing fraud risk and giving buyers more confidence when purchasing higher-value eBikes from private sellers.

Guaranteed Option:
An initial payment is made after successful inspection of your eBike. The balance payment is then released when the eBike is sold, or after 45 days if it remains unsold. Once payment has been processed, bank transfers normally take 2–3 working days to clear into your account.

Cash Option:
The full amount is released after successful inspection of your eBike. Once payment has been processed, bank transfers normally take 2–3 working days to clear into your account.

Buyers can only request a return if the item is significantly not as described e.g. faults with major components such as the battery or motor and/or the condition significantly differs from the description. Returns are not permitted if the buyer simply changes their mind or for minor issues.

All buyers have 48 hours after delivery to check the bike is as described before we pay the seller. This is to avoid mis-selling and ensure a fair and transparent process for all parties. If the buyer makes a claim during this period, we will temporarily pause the sale until the issue is resolved amicably for both parties.

We will arrange to have your e-Bike collected fully assembled via our specialist courier at no cost to you.

We list e-Bikes from across mainland UK. If you are located in more remote parts of Scotland (Highlands) and offshore islands additional collection charges may apply and the fully assembled collection option may not be available (please contact us for more information).

For guaranteed/cash payment options you can visit our Hertfordshire depot (HP2 7FU) to drop off your e-bike instead of using the courier service. This service is by appointment only and with a prior valuation reference. Please do not turn up without an appointment as you will not be served.

Our guaranteed/cash offers are valid for 7 days. After this period, we will need to reissue a new valuation.

We specialise in electric bikes, so we understand the differences between the brands and types of bike on offer. We calculate the value of your electric bike based on make, model, age, mileage and condition. Lower mileage electric bikes will generate a higher value as will electric bikes in excellent condition. Complete our online listing form with all the details of your e-Bike and you will get a estimated listing price range.

It is in your interest to be as complete and open about the condition of your e-Bike. When your e-Bike is inspected and there are additional faults not declared or the condition significantly differs as described we may have to cancel the order and return the bike to you.

We require all e-Bikes to be in reasonably clean condition so that the cosmetic and mechanical condition can be checked. If an e-Bike is received in heavily soiled condition we reserve the right to deduct a cleaning fee (see Terms & Conditions).

Our name gives it away! We specialise in electric bikes only and we don't make offers for non-electric versions.

We only list working e-Bikes. Cosmetic damage is expected but any structural issues such as broken forks, motor, battery or electric issues will prevent us from accepting your e-Bike. 

We strive to make every experience a happy one. If something isn't right, we will work hard to resolve any issue for you. If you need to make a complaint, in the first instance, please email info@ebikebuyer.com or call us on 0800 689 0372 and a member of our customer service team will assist you.