Please contact us at info@ebikebuyer.com if you cannot find an answer to your question.
Electric bikes are becoming more and more popular due to their significant advantages of extra power and versatility versus non-electric versions. New electric bikes are still considerably more expensive than non-electric versions and this has led to a growing demand for quality used bikes. eBikeBuyer takes away the uncertainty and risks involved with buying second hand by only selling approved, tested and quality pre-owned bikes including a comprehensive warranty. Our 14 day money back guarantee gives you added reassurance that if the bike is not right for you or you have simply changed your mind, you can return it for a full refund or exchange.
We only sell bikes that are in full working order and a minimum of good condition. Our condition classifications can be viewed here. We don't sell any bikes with significant cosmetic damage or missing parts. All our bikes are fully tested and approved to be in full working order. All our bikes come complete with battery, charger and keys if applicable.
All our approved used electric bikes come with a 12 month warranty that covers any faults or defects to all main components including the frame, motor, battery and electrics. To utilise the warranty simply contact us at info@ebikebuyer.com quoting your order reference and we will advise the next steps. We will either offer to repair the fault or if the fault is not economic to repair, provide you with a replacement bike of equal value.
We offer a 14 day money back guarantee on all our used electric bikes. If for any reason you do not want to keep your electric bike we will offer a full refund provided it is returned in exactly the same condition and no more than 50 miles completed. We understand that customers need some reassurance when buying online and this gives you the opportunity to make sure the bike is right for you.
We deliver across mainland UK. For more remote parts of Scotland a delivery surcharge may apply. Please contact us if you are unsure if your area is covered.
Once your order is placed please allow 3-5 working days for delivery via our secure couriers.
Yes we can offer part exchange on your existing electric bike (subject to conditions). Please contact customer services for further information on the process.
No. All our electric bikes are classified as pedal bikes so do not require any additional licence to use.
Yes. Our bikes are stored in a separate storage facility in Hemel Hempstead, Hertfordshire. Full
details are available at checkout.
We do not offer finance arrangements, however if you purchase through PayPal you may be eligible to spread your payments over time. We suggest you contact PayPal directly regarding this offer.
We hope your experience with eBikeBuyer is trouble free but if you have any problem with your order and would like to make a complaint, please contact us on 0800 689 0372 or email info@ebikebuyer.com and a member of customer service team will be happy to assist.
Please contact us at info@ebikebuyer.com if you cannot find an answer to your question.
If you wish to proceed with selling through our website, we require proof of purchase of the e-Bike to prove you are the owner. This can be in the form of a paper receipt or email order confirmation. If you have difficulty obtaining this please contact us and we can advise alternative proof. In certain cases we may need copies of ID to confirm ownership.
Payment is made via bank transfer only.
Private Seller listings: Payment is made 48 hours after delivery to the buyer.
Guaranteed Option: An initial payment is made after successful inspection of your e-Bike and a balance payment is made when the e-Bike is sold or after 45 days if still unsold.
Cash Option: The full amount is paid after successful inspection of your e-Bike.
Private Seller Listings: We have a tiered fee structure depending on the final sale value of your e-Bike. Funds paid to you will have the following fee's deducted from the balance.
Less than £1000 = 14%
£1000-£1500 = 13%
£1500-£2500 = 12%
£2500 or more = 11%
Guaranteed Option: No fee's or charges
Cash Option: No fee's or charges
We will arrange to have your e-Bike collected fully assembled via our specialist courier at no cost to you.
Our guaranteed/cash offers are valid for 7 days. After this period, we will need to reissue a new valuation.
It is in your interest to be as complete and open about the condition of your e-Bike. When we inspect your e-Bike and notice additional faults not declared or the condition significantly differs as described we may have to adjust our offer.
We require all e-Bikes to be in reasonably clean condition so that the cosmetic and mechanical condition can be checked. If an e-Bike is received in heavily soiled condition we reserve the right to deduct a cleaning fee (see Terms & Conditions).
We only buy working e-Bikes. Cosmetic damage is expected but any structural issues such as broken forks, motor or battery issues will prevent us from providing you with an offer price.
Our name gives it away! We specialise in electric bikes only and we don't make offers for non-electric versions.
We don't permit the listing of e-Bikes where the battery or motor have been modified with non-standard manufacturer parts or if there are electrical faults.
We buy e-Bikes from across mainland UK. If you are located in more remote parts of Scotland (Highlands) and offshore islands additional collection charges may apply (please contact us for more information).
We strive to make every experience a happy one. If something isn't right, we will work hard to resolve any issue for you. If you need to make a complaint, in the first instance, please email info@ebikebuyer.com or call us on 0800 689 0372 and a member of our customer service team will assist you.
Please contact us at info@ebikebuyer.com if you cannot find an answer to your question.
Our buyer protection guarantee provides you with the right to return an e-Bike if it arrives significantly 'not as described'. You have 48 hours from receiving your e-Bike to notify us and make a claim under this policy. We will put your order on pause and review the claim. You may be asked to provide photographic evidence relating to the issue. For valid claims, we will arrange to have the e-Bike returned and provide you with a full refund, including any shipping costs incurred.
Our Buyer Protection Guarantee does not apply if you have changed your mind or have ordered the wrong size frame (unless inaccurately listed).
If you haven't yet received your e-Bike you can cancel your order in the following circumstances:
1. The collection from the seller has taken more than 3 working days from the date of your order.
2. The seller no longer has the e-Bike available
We deliver across mainland UK. For more remote parts of Scotland a delivery surcharge may apply. Please contact us if you are unsure if your area is covered.
Once your order is placed please allow 4-7 working days for delivery via our secure couriers.
We verify ownership for all e-Bikes listed on the marketplace. We check the sellers proof of purchase and frame numbers are checked against stolen bike registers.
Most e-Bikes will be delivered fully assembled and ready to ride. If the seller is located in more remote parts of Scotland your e-Bike may arrived boxed and will require some assembly.
We hope your experience with eBikeBuyer is trouble-free but if you have any problem with your order and would like to make a complaint, please contact us on 0800 689 0372 or email info@ebikebuyer.com and a member of customer service team will be happy to assist.
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