Returns Policy

We want all our customers to be fully satisfied with their electric bike however if you wish to return your bike for whatever reason, you can return it to us within 14 days of receipt for a full refund. Please contact us before returning bike so we can advise you of shipping requirements.

When can I return an item?

If you want to return an unwanted item, the item must be in the same condition as received and no more than 50 miles completed.  If reasonable care has not been taken of the item prior to our receipt, resulting in damage or deterioration of the goods or packaging then a charge will be applied for the reduction in value. The item must be accompanied by the invoice with details of the reason for return stated. You are responsible for the item until it reaches us; we, therefore, suggest that you use a secure method of delivery e.g. signed delivery. The customer is responsible for any delivery charges incurred for the return of an unwanted item. 

In the unlikely event that an item is faulty then you may return it for repair within the period of warranty. Faults arising from poor/improper use are excluded from this returns policy. If a returned item is found not to have any faults after testing then it will be the customer's responsibility to pay the return delivery cost or the cost of return if we have arranged for a courier to collect, this will be deducted from any refund. Any product found to be faulty within the first 90 days of purchase will be exchanged for the same product, or spare component parts will be supplied, but these items cannot be refunded.

Can eBikeBuyer Arrange Collection?

If you prefer, we can arrange to have your bike collected for an additional collection fee of £50. The collection fee will be deducted from any refund provided. Collection is dependent on location so please contact us to see if this option is available.  

Damaged in transit

Please check your purchase upon arrival. If you notice any damage to the packaging please sign for it as damaged and notify us within 48 hours if there is an issue with the item. At our expense, we will either arrange a courier collection or supply a pre paid postage label to you to enable you to return the damaged item to us. 

Return Postage costs

We are not able to refund the cost of postage (both the original delivery charge and return postage) unless the item is faulty in the first 90 days. If you would like to request reimbursement for postage applied to any incorrectly advertised, damaged or faulty items then just get in touch with us via email. For Faulty Items we will either arrange for a courier to collect the item from you at our cost or provide you a prepaid returns label.

When will I receive a refund?

The customer can expect to receive the refund of the cost for the item within two weeks of us receiving the item (assuming satisfaction with the condition of the product). For any further information, please email info@ebikebuyer.com